At WPPacks (By Enegix, Inc.), we are very focused on our customer (your) satisfaction by delivering top quality products and support. If you are experiencing any technical issues – please use our Support Portal to open a ticket and our team will assist you in resolving your issues.
However, if you feel that the products you have purchased are not fulfilling their purchase – you do have an option to request a refund. No refund request will be processed after 15 days post-purchase. If you are not happy with the product, apply for a refund within 15 days after purchase. As a customer, you are responsible for understanding this upon purchasing products of WPPacks. Please note that any addons (not included in a downloadable bundle) offered are not an issue for a refund or chargeback.
We DO NOT honor requests for a refund for the following reasons:
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Official Support – support.wppacks.com
If there are any changes to this refund policy, we will replace this page with an updated version. It is therefore in your own interest to check the “Refund Policy” page any time you access our website so as to be aware of any changes which may occur from time to time.